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Payment Frequently Asked Questions


What forms of payment does RackFlat.com accept?

RackFlat.com currently only accepts Visa, MasterCard and Discover credit and debit cards. 
RackFlat accepts Visa / MasterCard/ Discover  No other forms of payment are accepted at this time.


How do I know that my credit card data is secure?

Your credit card will be processed securely through the Authorize.net gateway.  Your credit card data cannot actually be viewed by us, and is not saved.

Payment Processing

Why is my credit card getting denied?

Please note that your billing information must match the credit card.  Billing address, zip code, credit card expiration date, and 3 digit card code must match the information on file with the card issuing bank in order for your order to proceed.  If any of this information is incorrect, your order will automatically be denied.  We are unable to process credit cards issued outside of the United States.


I’m not sure if my order went through.  How can I check?

 If you receive an order confirmation email with an order number, your order has gone through.  To check the status of your order at any time, go to the Order Status tab in the upper right-hand corner of the website and enter your order number and email address.  As your order ships, you will be again notified by email with tracking information.


More questions?

Send us an email at rackflat@yahoo.com

Or call us at 1-800-831-2234

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